1. Reservation and Deposit: All appointments require a reservation, secured with deposit. This deposit is non-refundable but may be moved with rescheduling.

2. Workshop Check-in: For workshops, there is a 10-minute grace period for check-in. If you do not arrive within this grace period, we reserve the right to cancel your appointment and you will forfeit your deposit.

3. Studio Food and Drink Policies: We do not allow outside food in the studio without prior approval from Glass Asylum staff. Groups of 8 or more may pay a table fee to bring in outside food or order Family Style Appetizers from M Italian. Please select the appropriate add-on when booking online. You are welcome to bring in non-alcoholic/alcoholic beverages to your appointment. We do offer one complimentary drink when you get to the studio.

4. Participant Responsibilities: All attendees must create an item when in the studio. We reserve the right to charge a $50 reduced appointment fee per absent participant. We reserve workshop time for every member of your party, and we ask that you respect our studio time with an accurate headcount.

5. Changes by the Glass Asylum: The Glass Asylum reserves the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, every effort will be made to accommodate participants with alternate appointment times.

6. Participant Conduct: Participants are expected to conduct themselves respectfully and responsibly during the appointment. The Glass Asylum reserves the right to refuse service to anyone displaying disruptive behavior. All participants that enter into the hot-shop must review our policies and procedures and sign a waiver of release before the beginning of your workshop. For your safety, all instructor instructions must be followed.

7. Liability: The Glass Asylum is not responsible for any damages or injuries incurred during the appointment. Please see our Safety Guidelines & Procedures before attending your workshop. https://www.theglassasylum.com/waiver/

8. Refunds and Exchanges: There are no refunds or exchanges for workshops once completed. The class you paid for is an experience, and all items created are final.

9. By making a reservation, participants acknowledge that they have read, understood, and agree to abide by these terms and conditions.

Thank you for supporting local artists! At Glass Asylum, we value the craftsmanship and dedication of our artists. Each piece is created with care and passion, making it unique and special. As such, we have crafted our return policy to reflect the handmade nature of our products and the direct support it provides to our talented artists.

No Returns, No Refunds, No Exchanges

Due to the custom-made nature of our products, we do not accept returns, offer refunds, or allow exchanges. Here’s why:

• Handmade Quality: Every item in our collection is handmade by skilled glassblowers. Variations in color, texture, and shape are part of the charm and uniqueness of handmade products. All of our products are one-of-a-kind and may be irreplaceable.

• Direct Support to Artists: When you purchase from Glass Asylum, you are supporting independent artists directly. They receive compensation for their time, effort, and creativity, which enables them to continue producing their beautiful artwork.

• Customization and Personalization: Many of our items are customizable or personalized to your specifications. Once an item is customized for you, it may not be suitable for resale to another customer.

How to Contact Us

If you have any questions or concerns about our return policy or need assistance with a damaged or defective item, please contact our customer service team at info@theglassasylum.com or call us at 440-394-8483. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing to shop local and support handmade craftsmanship. Your purchase makes a difference to our artists and allows them to continue creating beautiful pieces of art for you to cherish.

In the unfortunate event that your shipped item arrives damaged or defective, please contact us within 24 hours of receipt. Proof will be required to verify damages. We will work with you to arrange for a replacement.

For all orders picked up in store, including workshop items, you are responsible for your piece once it is your possession. Please reach out to our team within 24 hours of pickup if you have any issues with your pieces.

Refunds are never available for workshops as the experience of creating the item is part of the cost.

Each of our handmade items is crafted with care and attention to detail by skilled artisans. Due to the nature of handmade goods, slight variations in color, shape, and size may occur. These variations contribute to the uniqueness and charm of each piece, ensuring that no two items are exactly alike.

We strive to accurately represent our products through detailed descriptions and photographs, but please note that the actual item you receive may slightly differ from what is pictured on our website or in promotional materials.

Rest assured, any differences are minimal and do not compromise the quality or craftsmanship of our products. They reflect the artisanal process and the individuality of each handmade item.

Your satisfaction is our priority, and if you have any questions or concerns about our handmade items, please feel free to contact us.

ERRORS, INACCURACIES, AND OMISSIONS

Please note that despite our best efforts, the prices and other information stated for the products appearing on our websites (or in our catalogs, circulars, or stores) may occasionally contain errors, inaccuracies, or omissions. We do not guarantee the accuracy or completeness of such information, including any price, description, image, or availability of a product. We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel any order containing a price or availability error, with no further obligation to you, including after you have submitted your order. We apologize for any inconvenience.

PRICING, AVAILABILITY, AND ORDER LIMITATIONS

Please note that our prices and promotions are subject to change, and will sometimes vary among our websites, catalogs, and stores. We cannot confirm the price or availability of a product until after your order is placed. Our receipt of your order does not constitute our acceptance of the order or our confirmation of an offer to sell the product ordered. We reserve the right to limit the quantity of any order, and to refuse any order above that limit. No rain checks. We do not accept COD orders. We reserve the right to refuse to sell to dealers or resellers. All prices shown are in U.S. dollars.

View our Privacy Policy here.

View our terms and conditions here.